New-look Chesterfield tops in customer service

Drive down Loudoun Road after dark and you’ll spot the impressive new glowing green and gold John Deere signs boldly proclaiming Dalby’s newly revamped Chesterfield Australia branch.

According to Dalby-based CEO David Fraser, it’s a glow reflective of the pride Chesterfield has in its team, products, and after-sales support.

The dealership upgrade is part of a broader plan to enhance the customer service experience across all of Chesterfield’s 14 branches, reinforcing our faith in the communities we service,” David said.

The Dalby branch now boasts a spacious showroom to display its growing range of agricultural machinery, parts, lawn mowers, toys and merchandise. It’s also added a modern training room, allowing a live link to John Deere experts in the USA using interactive web technology.

“Training is an important part of our service, especially as Ag Management Solutions (AMS) continue to be upgraded and improved to make farming more efficient.”

The tractors of today are a far-cry from when Chesterfield had its beginnings in Dalby in 1965.

While David says the technology has changed, the emphasis on customer service and after-sales support has always been a priority.

“We have a strong team of 25 loyal staff taking care of our customers.  We don’t just sell a machine and let it go out the gate.  We are dedicated to supporting the customer right through the life of the machine.